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CKYC Automation for Muthoot Capital using AIFISE

CKYC Automation for Muthoot Capital using AIFISE

Product Design
Product Design
Product Design
CKYC Automation | AIFISE - CKYC in 8 Hours: Cut Ops Time by 90% with Automation | Product Hunt

About the Project

This project involved designing a full-fledged AI-powered internal tool to automate the CKYC (Central Know Your Customer) document verification process for Muthoot Capital, a leading NBFC in India.


Traditionally, CKYC involved time-consuming manual verification of Aadhaar, PAN, and other identity documents, which required significant manpower and delayed loan disbursement. The new system leverages AIFISE, a powerful document intelligence engine, to automatically process and validate large batches of identity documents with minimal human intervention.


As the sole product designer, I led the end-to-end process — from research and user flow definition to interface design and testing. The solution was designed to:

  • Reduce operational cost and manpower

  • Cut down the CKYC processing time from days to minutes

  • Provide real-time visibility into batch processing status

  • Offer intuitive error-handling tools for failed uploads


This product not only improves internal efficiency but also supports faster loan approvals for customers, making it a key contributor to Muthoot’s digital transformation journey.

Problem Statement

The manual CKYC verification process at Muthoot Capital was time-consuming, error-prone, and dependent on human operators. Admins had limited visibility into the progress or status of batch uploads and struggled with resolving failures efficiently. This created operational bottlenecks, delayed loan disbursements, and increased costs.

What Problem Does It Solve?

  • Reduces time spent on manual document verification

  • Minimizes errors in batch processing of Aadhaar, PAN, and other KYC documents

  • Provides visibility into real-time batch processing status for admins

  • Simplifies failure resolution with clear error logs and retry flows

  • Reduces operational costs and reallocates human resources to other tasks

Product Vision & Strategy

Vision
To create an AI-powered CKYC tool that helps Muthoot Capital process large batches of identity documents in minutes — with zero manual intervention and full admin control.

Strategy Highlights:

  • Build a system around speedclarity, and control

  • Integrate AIFISE AI to automate the backend verification flow

  • Design a user-friendly admin interface for tracking, alerts, and error handling

  • Align user needs with business KPIs — turnaround time, cost reduction, and accuracy

How I Solved the Problem

Stakeholder Interviews
Interviewed CKYC operations managers to understand bottlenecks, pain points, and the current process.

Persona Definition
Defined the primary user as an Admin Operator responsible for managing document uploads and resolving batch failures.

Problem Mapping
Identified failure points in the manual workflow — especially lack of visibility, unclear error logs, and time-consuming retries.

UX Flows & Wireframes
Designed flows for:

  • Batch upload with real-time status updates

  • Failure alerts and retry options

  • Progress tracking dashboard

  • And many more

UI Design

  • Created clear visual states (success, failure, processing)

  • Designed intuitive tables, logs, and notification components

  • Focused on clarity, minimalism, and ease of action

Feedback & Iteration
Tested prototypes with internal teams and refined retry flows and log visibility based on feedback.

Reflection

What I Learned:

  • Designing internal tools requires clarity over complexity

  • Error states and failure handling are just as important as success flows

  • Cross-functional collaboration with AI and backend teams shapes realistic solutions

What I’d Do Differently:

  • Conduct early usability testing with a broader range of users, including field agents

  • Include mobile responsiveness for admins working on the go

Personal Growth:

This project pushed me to think beyond UI — balancing strategy, systems thinking, and execution. It strengthened my ability to define a product vision and own the process from zero to delivery.

Handcrafted by Biswarup
Handcrafted by Biswarup
Handcrafted by Biswarup